Operations
Wellness Operations, SOPs & Staff Training
Technology does not deliver an experience — people do, following a system. We build the operating layer that sits behind a wellness facility so the team can deliver it confidently every day.
What we develop
- SOPs for every technology, treatment and daily routine
- Client and guest journey from first assessment to reassessment
- Protocol libraries: sequencing, duration, frequency and contraindication screening
- Hiring profiles and interview support
- Staff training and certification pathways on each technology
- Service menu, packages, memberships and pricing
- Equipment utilisation tracking and monthly operational review
Training the team, not just handing over manuals
Handover documentation on its own is rarely used. We train staff on the floor, on the actual equipment, with scenarios from the facility's own client base, then review after opening.
Common questions
What should a wellness SOP cover?
Session setup and shutdown, screening and contraindications, exact operating parameters, hygiene and maintenance, escalation, and how the session is recorded against the client's file.
Can you help hire the team?
We define the roles and profiles, support interviewing and technical assessment, then run the training programme once the team is in place.